Scores of customers have tweeted PNC’s customer service Twitter asking about third-party connectivity issues. Bush was eventually able to reconnect her PNC account to Venmo, but she said it was advice from Venmo’s customer service, not PNC’s, that helped her reconnect. Neither Hargreaves nor Bush received information about how to reconnect from PNC customer service. “Our changes were made to enhance security across PNC online banking and they were not specific to any individual users.” However, customers who have lost access must manually re-link their accounts to Venmo if they wish to keep using it. PNC’s statement also said that the company does support Venmo transactions via bank account. Venmo’s parent company PayPal declined to comment for this story. “I contacted Venmo and they said it’s all on PNC.” “I called PNC and they said they couldn’t really help me,” Bush said. said bank transfers out of her Venmo account stopped working suddenly in mid-October. Hargreaves isn’t alone in having an issue re-connecting a PNC bank account directly to third-party apps. “When they stop talking to each other, problems can arise.” “Business today happens in the digital realm, and it’s important that the tools we use are able to talk to each other,” Hargreaves said. The difference can be hundreds of dollars per transaction. He said he incurs a higher service fee when his customers pay with a credit or debit card instead of bank-to-bank transactions. It would also cost him more money as a business owner, Hargreaves said. “To abandon out of the blue would be difficult,” he said. Hargreaves was frustrated by the sudden difficulty he said he’d spent months getting accustomed to using Harvest and understanding its features. In an emailed statement, a PNC spokesperson wrote that the bank is not trying to get customers to use Zelle in place of other services. Zelle is a money transfer app similar to Venmo that is owned in part by PNC Bank. “If you are having this difficulty, you may want to explore alternative means of money movement, such as Zelle, or work directly with the third-party applications to explore other alternatives,” the message from customer service said, according to a screenshot Hargreaves provided to WESA. When he contacted PNC customer service, he received a message saying that the difficulty may be due to “security enhancements.”
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